- KPI’s are high-level snapshots of a business or project “health” based on specific predefined measures
- KPI’s help organizations define and measure progress towards original goals
- KPI represents the rate of change or deviation from these original goals
- KPI is an indicator of a trend measuring planned versus actual process performance over time
A good KPI metrics should be
- Goal oriented
- Applied to projects, processes, and resources
- Interpreted based on understanding of the organizational context, environment, and goals
- Monitor and control changes
Key Project Performance Goals
- Meet the schedule
- Stay within budget
- Improve productivity
- Control scope
- Reduce customer complaints
